Returns & Complaints Policy for Chislehurst Flowers
Our Commitment to Flower Freshness in Chislehurst
As your trusted local florist, Chislehurst Flowers is dedicated to providing the freshest flowers in Chislehurst. We proudly serve households and businesses with stunning floral arrangements and are committed to your complete satisfaction. Every bouquet is hand-selected for quality, so your flowers arrive looking beautiful and vibrant.
Fresh Flowers Guarantee & Receiving Your Order
Our Fresh Flowers Guarantee means you can expect each arrangement to arrive in peak condition. Proper care can extend the vibrancy, but bouquets and arrangements are intended to last a minimum freshness window of five days from delivery – barring extreme weather conditions, recipient absence, or mistreatment.
If your flowers do not appear fresh on arrival, or do not maintain their quality within five days, please let us know promptly so we can help resolve the matter.
Damaged-on-Arrival Policy
In the unlikely event your flowers arrive damaged or wilted, please inspect your arrangement as soon as it is received. Notify us on the same day of delivery with clear information about the issue. To assist with a swift resolution, a photo of the damaged flowers or arrangement may be requested to verify the concern and improve our delivery processes in Chislehurst.
Refund and Replacement Options
Your satisfaction is essential, and we’re here to help if something isn’t right. Depending on the circumstances and the evidence provided, we offer the following options:
- Replacement: A new bouquet or arrangement delivered to your Chislehurst location at the earliest convenient time.
- Partial or Full Refund: Depending on the extent of the issue, a partial or full refund will be considered. Refunds may take up to five business days to process through your original payment method.
All claims regarding freshness, damage, or dissatisfaction should be made within 48 hours of delivery to qualify for either option. Contact us as soon as possible for prompt assistance.
Complaints and Feedback Process
We value feedback from our customers and community to ensure we are always delivering the best quality flowers and service in Chislehurst. If you experience an issue not addressed above or wish to make a complaint, please contact our team with relevant details about your order and the nature of your concern. We are committed to investigating all complaints fully and will respond as quickly as possible, usually within two business days.
Trusted Local Chislehurst Florist
Chislehurst Flowers is proud to serve the Chislehurst area with trusted, reliable floral deliveries and a strong commitment to quality. Whether you order for a local household or a business, your satisfaction remains our top priority. Our returns, refunds, and complaints policy is designed to ensure you can choose our flowers with confidence, every time.
If you have any further questions about our policy, or if you’d like guidance on caring for your flowers, please get in touch. Thank you for supporting your neighbourhood Chislehurst florist.
