Chislehurst Flowers Online Delivery Terms & Conditions

Terms & Conditions for Chislehurst Flowers Online Orders

Introduction

These Terms & Conditions govern your use of the Chislehurst Flowers website and apply to all online flower delivery orders placed with us throughout Chislehurst and the surrounding areas. By placing an order on our website, you agree to these Terms & Conditions in full. Please read them carefully before making a purchase. If you do not agree with any part, you should not use our services.

About Us

Chislehurst Flowers is an independent online flower delivery service based in the UK. We specialise in fresh flower arrangements, bouquets, and gifts, delivering across Chislehurst and nearby locations. Our focus is to provide quality flowers and timely delivery for every occasion.

Eligibility

To order flowers online from Chislehurst Flowers, you must be at least 18 years old and have the legal capacity to enter into a binding contract in accordance with UK law. By placing an order with us, you confirm that you meet these requirements.

Order Process

Online orders for flower delivery in Chislehurst and surrounding areas are accepted via our website. Please ensure all personal, recipient, and delivery details provided are accurate and complete. Any errors may result in delayed, failed, or incorrect delivery. The order process includes:

Browsing our selection of flower arrangements and bouquets
Selecting your chosen product(s)
Adding required details such as delivery address, preferred delivery date, and personal message (if any)
Completing payment through our secure checkout
Receiving email confirmation of your order (please retain this for your records)

All orders are subject to acceptance and product availability. We reserve the right to refuse any order at our discretion without liability. In such cases, we will notify you and refund any payments received.

Product Availability and Substitution

All flowers and products shown on our website are subject to availability. Occasionally, due to seasonal or supply issues, certain flowers or decorative elements may not be available. In these circumstances, we reserve the right to substitute with similar items of equal or greater value, whilst striving to match the overall style, colour, and size of the original selected product. We will endeavour to notify you of significant substitutions where practicable.

Payments

Online payments must be made at the point of order via accepted payment methods as indicated on our website. These typically include major credit and debit cards. All transactions are processed in Pounds Sterling (GBP) through secure payment gateways to protect your information.

We will not accept or process your order until payment has been authorised and received in full. Orders without payment confirmation will not proceed. By providing your payment details, you confirm that you are authorised to use the chosen payment method.

Prices listed on the website include VAT where applicable but exclude delivery charges, which will be displayed before you make payment. We reserve the right to amend prices at any time without prior notice; however, once you have made a purchase, the price for that order will not change.

Delivery

We provide flower delivery services across Chislehurst and surrounding areas as detailed on our website. Deliveries are made to the address provided at the time of order. Delivery dates and time slots are provided as guidance and, while we strive to meet your preferences, they are not guaranteed. Factors such as traffic, weather, and availability may affect delivery schedules.

If delivery cannot be completed due to inaccurate details provided by you, or if no one is available to accept delivery, we will try to leave the flowers in a safe location or with a neighbour where possible. Where this is not feasible, we reserve the right to rearrange delivery or request that you collect the order. Additional delivery attempts or charges may apply as appropriate.

Risk and Ownership

Ownership of products passes to you once delivery is completed to the specified recipient address. Risk in the products passes to you immediately upon delivery. It is your responsibility to ensure safe handling and care of the flowers after delivery.

Cancellations and Amendments

You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, you must inform us of your wish to cancel an order as soon as possible. Due to the perishable nature of flowers and our swift processing and dispatch time, please notify us as early as possible if you wish to cancel or amend your order.

If you request cancellation prior to preparation or dispatch, you will receive a full refund. If the order has already been prepared or dispatched, refund or cancellation may not be available or may be subject to a charge to cover costs incurred. Bespoke or customised products may not be cancellable once preparation has commenced.

If you wish to amend delivery details, product selection, or personal messages, please contact us immediately. We will endeavour to accommodate requests but cannot guarantee changes once processing has begun.

Returns and Refunds

Due to the perishable nature of flowers, returns are not normally accepted unless the product is faulty, damaged, or not as described. If you are unsatisfied with your order, please contact us within 24 hours of delivery, providing details and supporting photographs where possible. We will assess your complaint and, at our discretion, may offer a replacement or refund as appropriate.

Refunds will be processed using the original payment method and may take up to 5-7 working days to appear in your account, depending on your bank or payment provider’s policies.

Intellectual Property

All intellectual property on our website including images, text, design, and branding is owned by or licensed to Chislehurst Flowers. No content may be copied, reproduced, or used for commercial purposes without our express written consent.

Limitation of Liability

We endeavour to ensure that all products and services provided through our website are of satisfactory quality, fit for purpose, and as described. However, to the extent permitted by law, Chislehurst Flowers excludes all liability for damages or loss arising from your use of our website, products, or services. Our total liability for any claim relating to an order is limited to the purchase price of that order.

We shall not be liable for failure or delay in performing our obligations under these Terms & Conditions resulting from events outside our reasonable control (including, but not limited to, adverse weather, transport difficulties, strikes, or supply shortages).

Customer Obligations

You agree not to use our website or services for any unlawful or fraudulent purpose. You must not transmit or upload any material that is harmful, offensive, or infringes third-party rights. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Privacy and Data Protection

We take your privacy seriously. All personal information provided to us is collected, stored, and processed in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Please refer to our Privacy Policy for further information on how we use your data.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Variation and Updates

We reserve the right to revise or update these Terms & Conditions from time to time without notice. Revised terms will apply to all orders placed after their publication date. Please review this page regularly to ensure you are familiar with the current version.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court, the remainder of these terms shall remain valid and enforceable to the fullest extent permitted by law.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Chislehurst Flowers with respect to your use of our website and your purchase of products and services, superseding any prior agreements or understandings.

Contact Information

If you have any questions or concerns regarding these Terms & Conditions or any aspect of your order, please refer to the contact information provided on our website.

Coverage Area Notice

Please note: These Terms & Conditions apply to all customers placing orders for flower delivery across Chislehurst and surrounding areas served by Chislehurst Flowers.